Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction. Outlook, Word, Excel, Powerpoint, Proficient/knowledgeable in SQL is a plus, Prior experience in Technical Support is a plus, Work is GLOBAL and may be assigned to any shift as needed, Willing to work on graveyard shift (NALA), Technical support for ESM Integration Framework and Event Automation (IFEvA) applications, Apply technical knowledge to operate a technology area (e.g. SQL Server DBA/Oracle Application Support . ), Experience working in a variety of application designs (e.g., web-based and thick-client distributed client server environment, vendor products), Experience working in a relational database environment (e.g., Oracle, Sybase), Proven experience designing and implementing proactive systems monitoring and health checks, Excellent prioritisation, organizational and time management skills, Incident management skills and experience, Ability to influence and lead technical conversations with varied IT groups, Experience with change management, production environments and support process in a large corporation. For instance, no matter what technologies you know, you want to focus on testing, troubleshooting, application security, debugging, patch implementation, and other common capabilities like those demonstrated in our application support analyst resume sample. Maintained records of network activity to increase security of the system. - Installation of Web applications server, Oracle Applications server and Oracle Forms server. The ability to work well at multiple levels of the organization, Excellent written communications to assure email clarity and professionalism with users and team members, The ability to challenge other functional staff around service, and drive calls to resolution during incidents, Basic knowledge of db and how it relates to applications, 2-3 years experience with Linux and Shell scripting, 2-2 years of experience in Perl/scripting language and / or Java, Deliver 1st and 2nd line support for Equity Cash, Portfolio Trading and Derivatives OMS and execution platforms, Manage releases of new and existing applications to the production environment, Perform analysis and testing of new and existing applications as required, The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems, Build and maintain relationships with business users and other stakeholders, Work closely with Development and infrastructure teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines, Work closely with other Tradeplant team members across the Asia Pacific region and globally to ensure consistent service delivery and standardisation, Expertise in providing trading application support to cash equities and derivative traders, Working knowledge of order flow, Cash and FFO market access and exchange gateways, Technical expertise in the following:- Fidessa FTW, OMAR, AMMA, FDA, ORC, Experience in support of high touch traders use of Algorithmic trading strategies - VWAP, TWAP (Clock), IS, POV, MOC, Get Done, OS and Web support, IIS, Tomcat, and/or Apache experience required, Monitoring experience required (Tivoli, Apica, Topaz, VCOPs, App Dynamics), Excellent analytical and problem-solving skills, Ability to work with Application Development , Business Analysts , Quality Assurance and associated Technology/Operations Teams to understand all application layer functions and related downstream, Experience with operations capability projects, Database support; SQL and DB administration experience preferred, Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance, Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization, Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability, Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team, Work directly with other members of the development, project management and business teams, Application Change Management - Decision making and approval of all changes, assess risk/benefit, and coordinate with Service Delivery Managers and Chase business teams communication and timing, Perform hands on triage and break fix (level 2 and 3 support), adhoc reporting, code walk-thrus, and core processing internal wellness checks, Responsible for small development projects and initiatives which will include new functional requirements, process tuning and "Break" fixes, Work within prescribed Chase Card Services development methodologies and standards, Support changes/applications post implementation by debugging, fixing, and participating in maintenance releases as needed, Become knowledgeable and familiar with the overall ES platform, and subject matter expert on your particular subsystem. Usual work duties listed on an Application Support Analyst resume example include providing technical support to users, preparing documentation, training staff, improving system usability, and supporting corporate strategies. experience and proficiency in languages such as Java, SQL, Unix shell scripting etc. For other professional skills, check out this article on how to include 50+ examples of skills on a resume. Expert in application support analysis with five years of experience in the field. It’s actually very simple. Refer to the application support analyst CV example to learn what information is needed in your own document. Prince 2 / PMP certification preferred, Good knowledge of ITIL framework. Perform desktop testing on disaster recovery environments, Be proficient in server side process management and configuration and able to do light Production deployments, Be able to deploy applications and troubleshoot defects, Applications that will be supported will include, but not limited to: GTS, APAR, TCFE, TCE, TPS, BIR, Bachelors Degree in Computer Science, Engineering or Business, Knowledge of SQLs, UNIX, Oracle, J2EE will be beneficial and preferred, Knowledge of Web based applications / architecture (certificates, IIS, Web Services), Knowledge of Web Methods will be a huge plus, Ability to communicate directly with Business and Operations, Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving, Must possess the ability to quickly adapt to new systems, Extensive experience in supporting and troubleshooting J2EE web applications and databases, Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience, Extensive UNIX and Windows O/S background, Support multiple technology and application related projects, Collaborate with a team of application support personnel and web developers, Assist in developing project plans, timelines, cost estimates, assembling project teams, setting and leading project management calls, track deliverables, developing project reports, communications and updates, etc, Primary point of contact for support and development of internal and third party support applications, Conduct training sessions in support of new and existing processes and technology, Must be comfortable attending global conference calls, sometimes at off hours in support of global partners in different time zones, Lead in-person and virtual training sessions for new application users, Provide all level of customer supports for applications (phone/email), Level 1 responder and manager in support of systems issues and malfunctions, Oversee quality control: ensure consistency, accuracy and compliance with system and company standards, Ability to work virtually and with a global team in multiple time zones, 2+ years’ experience supporting projects for financial services, customer service or in the hospitality industry, Excellent Microsoft Office suite skills including Access and Project. Get … Created Linked Servers between SQL Server 2008 R2 & Oracle 9i and 10g. Worked independently to resolve complex issues. 15.Support the users of application with using multiple SQL and PL SQL techniques. CBM, SCOO, CCO, Product heads for Region, Junior Engineers etc. Configured security settings both for business groups and individuals to ensure each customer had access to the appropriate part of the network. Design, build, develop, and maintain adhoc reports using SQL in order to meet the Business needs, Provide end-user support of the SMS application. Post Resume Employers Application Support Analysts implement and maintain computer systems. May modify or edit existing support scripts, Thorough working knowledge of HEAT call tracking software and its application to our operation, Excellent troubleshooting, diagnostic, process, and procedural skills to include: root cause problem analysis, a mindset which allows them to continue looking for a solution when others might give up, and the ability to approach a problem from more than one angle to find a timely resolution, Reviewing and propose continuous improvements to operational processes and procedures, Gaining business understanding of how the product is used, Working closely with the Digital and eComm team to ensure compliance with Incident, Request, Problem, Change and Release processes and procedures, Providing documentation as may be required, Identifying improvement opportunities in the project/applications/processes, Suggesting process and procedure improvements, Understanding the business that the application and infrastructure supports, USRRP-Axiom - Local Regulatory Reporting for US, DaVinci - Third Party Regulatory Reporting application, FRS Financial Analytics - Third Party Regulatory Reporting application, Finarch , Brussels- Third Party Regulatory Reporting application, Autosys , ControlM- Scheduling, monitoring and alerting infrastructure, Coordinate with client and support teams on issues, Analysis of the problem statement and suggest solutions, Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned, Coordinate with Build teams for all changes, documentation and handover, Knowledge of incident / problem management, PL/SQL Stored Procedures support/development, Effectively adapt to necessary changes in work requirements, roles and responsibilities, Ability to work under pressure and deliver on time, Basic project management such that one can lead the execution for any owned tasks, milestones, or projects, Excellent oral communication across multiple levels of the organization from engineers, users, and different managers. Design software applications training programs for employees so they will be better equipped to help the end users. Proficient in SQL*Loader, SQL*PLUS, PL/SQL developer and TOAD applications to manage database. Seen as a resource to the team within area of technical responsibility, Required skills: Windows Server, .Net 4 framework, WF/WCF, SQL Server, XML , Web Services, Production support, Preferred skills: C#, Fundamental ITIL knowledge, Experience/understanding of business process, business systems development and analysis, Strong analytical skills and writing skills, solid experience in writing functional and technical specifications a plus, Acting as point of contact for the business on support issues across a number of business-critical applications, Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate, Monitoring of critical applications and management of issues arising from alerts, Application maintenance related activities, such as month-end processing, license administration and environment management, Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements, Testing of changes impacting CAF applications, Oracle Applications development experience, Experience with Enterprise Reporting tools, 5+ years of experience administrating SAP systems in RedHat/Solaris Server OS environments, Significant previous operational support and application troubleshooting (preferable in financial services) in SAP Business Objects Enterprise Administration (Central Management Console, Designer, Desktop Intelligence, Web Intelligence, InfoView, Import Wizard, Crystal Reports, Xcelsius), Experience with production support of highly available applications, Experience with Apache Tomcat, WebSphere and Oracle 11g database, Experience with Universe configuration and row level securities, Experience with Webi reports using Universe and Custom SQL, Experience with Hyperlinks & bursting methods, Working knowledge of configuring the SAP integration Kit, Crystal SDK and Windows AD SSO, Deep knowledge of Unix/Linux and scripting, Strong technical background in networking, operating system, system administration and performance monitoring, Experience functioning as part of a software team, good communicator, Self-motivated and Responsible, able to own and drive a project when necessary, Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems, Familiarity with setting up disaster recovery plans to insure continuity of service for a Business Objects installation, Intermediate proficiency in managing performance monitoring and tuning in a Business Objects environments, Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently, Strong organizational, multi-tasking and time management skills to meet deadlines, Excellent verbal/written communication and presentation skills, Experience of working in an environment subject to Change Control, implementation policies and standards, Strong documentation skills, ability to organize and prioritize workload, Identifies opportunities to automate manual workloads, Reviews, recommends and helps implement operational improvement to support efficiencies in the team work environment, Works collaboratively on support and training plans to prepare other technology teams for upcoming Application deployments, Troubleshoots and resolves moderately complex application problems, Responsible for the continuous monitoring of software applications used within the Macquarie organisation, Ensure all ticket requests are attended to within the agreed target completion, Log and escalate issues that are detected to support teams, Monitor systems and log requests, issues and incidents arising from day-to-day operations, Determine manual actions that can be automated, Prepare regular operational reports and do in-depth service analysis / follow-up, Learning the global IT products and designs, and associated procedures and processes, Learning to work with the support tools required, Working with the global teams to implement new processes, 'Gatekeep' the delivery of new services to the production environment, Working with other application support teams to resolve issues, Liaise with vendor support contacts for the resolution of issues and bugs, Effectively manage client expectations and escalate where appropriate, Participate in a number of projects ranging from software upgrades, to business-driven enhancements, Participate in application change and deployment activities including changes between environment and after office hours and weekend implementations, Planning, executing and managing own tasks and responsibilities, Identifying improvement opportunities in the project /applications/processes, Providing status updates regularly in a timely manner and proactively, Implement and drive achievement toward business and operational support goals, Troubleshoot, diagnose and identify problems using SQL, Toad and applications. Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction. Strong communication skills allow me to discuss complex issues with coworkers and explain technical jargon in an easy-to-understand way for customers. ITSM, system development methodologies (SDM, AGILE), support transition/ Support Engagement Framework (SEF), HTEAM, SiteScope, etc. Or, equivalent work experience in Open Systems Support, 1-3 years of SQL Server, stored procedures, database design preferred, 1-3 years of Java, JavaScript and Eclipse toolsets preferred, 3-6 years of experience with C#, ASP.NET 4.0 and the .Net framework (versions 4.0 and above) preferred, 3-6 years of experience with AJAX, WPF, WF, WebAPI and the MVC/MVVM design pattern preferred, 3-6 years of experience with Cascading Style Sheets (CSS) and responsive web UI preferred, 3-6 years of experience in defining remote communication methodologies such as web services, WCF, MQ, and Rest preferred, 3-6 years of experience using Team Foundation Server (TFS), 1-3 years Automated and continuous integration builds preferred, 1-3 years of experience in PowerShell preferred, General experience with Fortify code security scanning tool preferred, Ability to work independently exhibiting strong multitasking and time management skills, Good communication (oral & written) skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand, Technology Infrastructure Architecture and Engineering, Lead efforts to investigate and remediate Investor Tool, Trust and Advisory platform, Client Coverage, CRM day to day issues, College degree, specialized training or equivalent work experience, Minimum of 3 years experience in an applications support, operations, or applications development role, Strong skills in problem solving and issue resolution, Ability to quickly learn new technologies and tools, Understanding of the software development lifecycle, languages, and methodologies is a plus, Experience working in a multi-vendor environment with high levels of vendor interaction preferred, Experience within UNIX/AIX applications preferred, Knowledge of Windows operating system required, Experience with Teller technologies(ARGO) preferred, Trade Booking / Amendments / Cancellations / Allocations, Lifecycle Events / Credit Events / Corporate Actions, Trade Control (accuracy, completeness and timeliness), Trade Store / Trade Distribution / Connectivity & STP, Management accountability for one or more TPE services, Responsible for providing Subject Matter Expertise across a wide portfolio of TPE services, Manage the lifecycle of all incidents to return the IT service to users as quickly as possible, Manage the lifecycle of all problems to prevent incidents from re-occurring, Fulfill TPE service requests from our partners across Technology and Business, Monitor and control the TPE services and their underlying infrastructure to prevent incidents occurring, Deliver technical change to the business through small change, user on-boarding, testing and monitoring, Manage all Service Transition activities including change, release, configuration and on-boarding, Manage all Service Design activities including service continuity, capacity planning, and access controls, Manage all Continuous Service Improvement activities including development training, product lifecycle management, service reviews and process reviews, Ensure that all duties are carried out in full compliance with Barclays Regulatory Requirements, Barclays Operational Risk Framework and Barclays internal Policies and Standards, Contribute to the Barclays Citizenship agenda. ), trading systems, market regulations and market data applications, Specific experience with or exposure to FIX protocol, Specific experience with or exposure to the ORC trading platform considered a plus, Is very comfortable working with UNIX/POSIX/Linux environments. Description : On the trading side of the business, Financial Services Trading Application, it involving users to communicate with the share market trading, to buy and sell shares, transfer cash from bank to our financial services trading application. Project management skills a plus, Bachelor’s degree in Computer Science or related field of study or equivalent relevant experience as an Application Support Analyst, Responsible for application flow, including configuration, scheduling control and scripting, Knowledge of SQL and Unix is an advantage, Contribute and deliver Operational improvement projects, Actioning and/or being accountable for requests and issues raised by Clients and ensuring they are resolved in a timely manner with highest degree of customer service, Working effectively with customers and other IT teams within the organisation to ensure requests and/or issues are understood and directed to the correct teams for effective actioning, Ensuring effective communication and cooperation with customers and other IT teams within the organisation for Incident Management and escalation, Ensuring that incident, problem and change management; and BCP processes & procedures are followed and adhered to with respect to this environment and the applications it hosts, Continuously reviewing and proposing improvements to operational processes and procedures, Actively contributing to knowledgebase documentation associated with the service, Exposure to banking or financial institution applications, Practical experience with either Sybase, Oracle and SQL Server databases - SQL, Stored Procedures, Practical experience with Remedy or similar IT Service Management software, Practical experience with Windows based and Unix based operating systems, Experience with working on workflow applications – workflow automation software like Pega, Participate in 24x7 on-call roster or support coverage to cover any shift (ie day, mid, night) as required, Build and maintain strong relationships with the business, Engage in operational support activities, utilising specialised technical expertise as required by a business group, Implement ITIL principles in incidents, problem solving and change activities, Work closely with business stakeholders and deliver prompt responses to queries from the business, Support key equity derivative trading and execution platforms including 4SF, ORC Trader, PATS Promark, TradingScreen and Macquarie Systems, Project manage operations components of key systems upgrades e.g. SQL Developers are responsible to support the applications from back end side. Responsible for the documentation of the description of the Incident and Problem details and resolutions in the tracking system which is used to update the knowledge base. Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution Performed routine maintenance on networking components to ensure everything ran at 100 percent efficiency. 4.45 Lakhs Current Employer … Understanding the impact of change in a complex technical environment, Plan and implementation the business expansion: add new curves, new products, etc, There will be some projects work normally related to doing support improvements, and it will involve coding in Athena/Python, Frequent communications with global teams to stay on top of application issues and changes, Proactive, delivery focused approach to work, Ability to handle & coordinate production incidents, Experience of working to quickly understand and clarify requirements, Experience of working to deadlines in a high pressure & constantly changing environment, Bachelors Degree in Computer Science or similar experience, Unix - Solaris - working knowledge of Solaris and basic administration skills, Database - Oracle/Sybase - Good understanding of the infrastructure and basic tuning/troubleshooting skills, SQL - Strong use of SQL is a must, Data and database investigation is frequently required, Business Object experience would be a plus, Establish close relationships and good communications channels with customers to ensure a good information flow, Provide the initial point of contact for DMA customers. 5.Support the users in different database related issues Application Support L3 - Guidewire, Claim Center, Navigator. (Shell, Java, sql), Strong working knowledge of Oracle and SQL, ITIL Incident, Problem & Change disciplines, Knowledge of Collateral Management would be beneficial but not required, ITIL Certification is beneficial but not required, Providing application support for trading, investment operations and risk budgeting systems, Troubleshooting issues across multiple systems and databases, Provide 1st & 2nd line support for production issues from initial contact through to resolution, Management of production incidents and resolution of these incidents independently or ensuring the appropriate support is provided by alternative in house teams, Participation in the future development of the company technical infrastructure, Ideally 4+ years' experience in an internal customer-facing role within the investment management industry together with knowledge of enterprise applications and the workflow between front, middle and back office applications, Knowledge of trading & risk platforms would be an advantageous, Eagle Pace or Aladdin knowledge would be an advantage also, Exposure to banking or financial institution applications is an added advantage on this role, Familiarity with an IDM or Similar imaging software, Familiarity with either Sybase, Oracle and SQL Server databases - SQL, Stored Procedures, Familiarity with Remedy or similar IT Service Management software, Familiarity with Windows based and Unix based operating systems, ITIL foundation certification will be an added advantage on this role, Experience with working with/knowledge in Business Process Management solutions such as Pega BPM or similar Business Process Management/Workflow solution, Primary point of contact for provision of application support to our branches globally, Timely response and root cause analysis of all problems raised to our ticket queue with follow-through to resolution, Full ownership of support tickets and effective communication with our internal clients and with technology partners on a regional or global basis, Provide transparent reporting to Management and Business and Technology partners as required, Management of low end technical projects as assigned, This role entails participation in an on-call rota, Application support troubleshooting experience, Application integration troubleshooting experience, Practical experience of an application management environment, Banking or financial services experience or other large corporate environment, Basic understanding of distributed systems architectures and integration patterns, System administration and integration skills, Implement monitoring of the production environment and take corrective actions as required, Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion. In addition to writing software, a SQL developer optimizes and debugs existing software code to maintain or update it. Information Technology Infrastructure Library Intermediate Certification. 16.Can assist in developing and implementing new technologies. If no experience, then an ability/interest in learning basic SQL skills, Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees, Providing support on the key applications: Client OnBoarding and Workstation, Using your knowledge and exemplary customer service skills to resolve phone and email inquiries regarding creating clients, KYC completeness, account opening, data quality issues, application usage/errors, workflow questions, and other miscellaneous items, Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager, Ensuring the accurate and timely escalation and resolution of all inquiries, Participating in User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives. ( nice to have), 6+ months of experience with enterprise class scheduling software. : self service interface, ticketing tool, internal knowledge base etc. Latest job for sap native hana sql modeling development application support engineer in accenture company. Michael Neary 2124 Henry Ford Avenue Tulsa, OK 74145 (555)-373-7232 m.neary@sampleresume.net Senior SQL Server Developer Resume. Ab Initio preferred, Total experience should be 7 years in software Industry, 6+ months of production support experience, 60+ months years of Application Development work experience with enterprise ETL tool. The skills section of your resume should focus on a combination of soft skills and the hard technical skills you’re most familiar with. 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